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Summary
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Last year, we sought out the help of a high quality CRM supplier after we had implemented Microsoft Dynamics CRM 4.0 onsite with another provider over two years ago. The first supplier left us with a technically functional system, but we had no training or user adoption. CRM was perceived as a ‘bad word’ and a failure. We required more training and understanding about the basic elements of the system which the previous vendor simply could not provide.
Almost a year ago, we decided to mandate Operasoft to guide us in the next phase of CRM. Paul-Andre and his team deeply understand CRM, good business practices and took the time to really understand our particular needs.
Operasoft walked us through all the powerful features that are already built in the CRM system, made the required corrections/modifications and through a very hands on processes of meetings and training sessions, allowed us achieve our goals. In essence, Operasoft provided our business with excellent ideas, support, training and programming.
Their work has been a major factor in our success, allowing our CRM to truly become a sales and marketing platform used by our offices in Montreal, Toronto and Vancouver.
Beyond the technological aspects, Operasoft is a highly professional organization that understood how to help us manage the culture change that was required to convince over 60 CRM users make CRM their primary productivity tool. Today, we have greater productivity, and much clearer visibility into our representatives activities and future sales estimates, in real time, across Canada.
I can confidently recommend Operasoft as a solid and reliable supplier, and experts in their field.
Randi Greenberg Directrice, Admistration des ventes - Astral Affichage
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| Operasoft has helped me to implement my system and to train my staff. When the teams are involved, the acceptance of new working methods is much easier. Put the man at the core of the project and he'II quickly adopt your tool.
Marie-Josée Cardin, Familiprix
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| I can send my foreman to join a team directly onsite, because over his wireless device he has direct access in real time to all my sites and the information he needs.
Jean-Luc Sigouin, Signature
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