Job Title: Implementation Specialist

Job Description:

Operasoft, one of Quebec’s leading Microsoft Dynamics CRM/xRM firms, offers on-line enterprise management solutions to service companies, primarily in Snow Removal and Sanitation industries across North America.

We offer businesses and municipalities’ integrated solutions for the management and coordination of their operations and integrated CRM solutions perfectly adapted to their specific needs. Our customers benefit from better control of their operations, and increased efficiency.

The candidate will report directly the CEO, and manage a team of a dozen developers and analysts.

Main Responsibilities:

New Client Implementation
Existing client technical support (phone, email, chat) standard & emergency hours.
New feature request management (documenting, managing dev. testing, deploying)

Key attributes:

Passionate about helping clients with technology based solutions
Fully bilingual (Written and Spoken)
Very computer literate
Experience in business analysis (use of tools such as Visio, xls, ppt)
Experience in project management (use of tools such as MS Project, BaseCamp)
Prior experience with Microsoft Dynamics CRM an important asset
Excellent customer management/communication skills
Availability to work in very flexible hours (dev. team in India)
Willing to travel to client locations (only if required by client)
Detail oriented
Ability to manage fast paced priority changes
Team player, comfortable to work in a 'team' environment

Prior experience:

Minimum of 3 years in a software product/service customer relationship management role
Worked as a technical account manager
Worked with offshore suppliers (time zone and cultural gap management)

Education:

Minimum, DEC in computer sciences
Microsoft Certifications and any university degree are assets